Looking for clarity?
Set direction, invest in what matters, and create value -
strategic by design.
Strategic,
by design.
Public purpose organisations are navigating growing complexity. The pace of change, community needs and expectations, and financial pressures mean leaders are being asked to make important decisions in increasingly challenging environments.
There is an opportunity to approach strategy, decision-making and implementation differently.
When organisations create space for more human-centred thinking, broader perspectives and structured collaboration, problems get understood more fully before they are solved.
Participation builds ownership. Ownership helps ideas become action.
Strategy and decisions carry more weight because diverse perspectives shaped them. And organisations are better equipped to adapt, align and move forward with confidence.
Chrisanya Martin.
Design-led strategic advisor, consultant and facilitator for public-purpose organisations.
I work with government and public-purpose organisations as a strategic partner, helping leaders navigate complexity, strengthen decision-making and connect strategy to action.
This is across the full breadth of strategic decision making - from first understanding a challenge, building alignment and agreed direction, through to hands-on implementation.
I’ve held senior and executive roles across local government corporate services, spanning corporate strategy and planning, transformation, finance, and people and culture. I’ve also completed the RMIT Master of Design Futures, researching the adoption of design thinking as an organisational capability.
This experience gives me a deep understanding of how organisations plan, make decisions, allocate resources and translate intent into outcomes - and how to work collectively to make it better.
Service capabilities.
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Clarifying direction, priorities and the change the organisation is seeking to achieve:
▸ Leadership and executive strategic facilitation alignment.
▸ Corporate strategy development and implementation support.
▸ Values, mission and purpose.
▸ Strategic planning for strategy implementation.
▸ Outcome and benefit measures development.
▸ Monitoring and review.
▸ Stakeholder engagement.
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Collaborative approaches that strengthen strategic leadership:
▸ Strategic leadership coaching and advisory.
▸ Team alignment after a new plan, budget or organisational change.
▸ Decision-making frameworks and facilitation.
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Ensuring effort contributes to strategic direction and what matters most:
▸ Benefits management strategy and implementation.
▸ Defining strategic and project-level benefits.
▸ Project and program benefits management.
▸ Embedding benefits thinking into corporate planning, budgeting and reporting.
▸ Strengthen decision making with benefits thinking.
▸ Benefits capability uplift and training.
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Connect strategic intent and customer experience to services and delivery:
▸ Service planning and review frameworks.
▸ Defining the organisation service catalogue.
▸ Human-centred design and service review.
▸ Current and future state service planning.
▸ Design sprints.
Trusted by government and public service organisations
Some ways we could work together.
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For Board or Executive facilitation, corporate strategy and plans, implementation and ongoing fractional support.
Working with leaders across all or parts of the strategic process: engagement and discovery, workshop, development, action and benefits planning, implementation, monitoring and review.
Delivered as one-off consulting, or ongoing fractional arrangement.
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For substantial work such as benefits management, service planning, reviews and organisational plans and frameworks.
Whether it’s a session to get a team aligned, putting in place strategic service planning, implementing benefits management for the enterprise or a program, reviewing a service, or strengthening corporate processes - I help organisations build clarity, alignment and momentum.
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One-hour/power-hour support for a focused challenge.
A focused one-hour session to help leaders, managers - and corporate planners - work through a strategic challenge, sounding board, clarify priorities, test ideas, or unblock a decision.
You'll leave with clearer thinking, practical next steps, and a summary of key insights.
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Short, concentrated support to move important work forward.
A focused engagement of time to step in when important work needs extra support to move it forward in a short timeframe.
Think of what could be achieved with five dedicated days of a senior set of hands, focused solely on moving your most important work forward.
Interested in strategy, planning, organisational change, or moving an important piece of work forward? Send an email or book a short conversation and let's see whether I can help.
Why work with me?
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Bringing a whole-of-system understanding of how organisations set direction, prioritise investment and translate strategy into action. Experienced working across strategy, transformation, service planning and organisational improvement in complex public-purpose environments.
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Deep expertise in corporate strategy, benefits management, service planning and organisational design combined with qualifications in management, design and systems thinking.
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Every engagement is designed to improve clarity, strengthen decision-making and support meaningful organisational outcomes.
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Applying design thinking to strategic and organisational challenges, using structured collaboration, systems thinking and human-centred approaches to work through complexity and build shared understanding.
